Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You will find nearly all the answers to your questions in the intuitive Help Center section built into IMP Web Solutions’s Web Hosting Control Panel. It boasts a comprehensive repository with frequently asked questions and comprehensive instructional articles prepared by our competent help desk support staff.

  • Top quality support service
  • Video Tutorials

  • If you would rather see how an action is completed or how a problem is dealt with, instead of just reading about it, take a look at our compilation of educational video tutorials. They cover a variety of different topics and will help you swiftly understand how to work with the Web Hosting Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 client support service and come with a sixty–minute ticket response guarantee. Our qualified technical support engineers will be available 24 hours a day and will sort out any issue that you might possibly stumble upon within maximum one hour after the customer support ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.